Frequently Asked Questions
Everything you need to know about bringing comfort home.
What are your standard shipping times?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do you offer international shipping?
Currently, we only ship within the United States and Canada. We are working on expanding our logistics to reach our international community soon.
What is your return policy for home decor?
We want you to love your space. If you are not satisfied, you can return most items in their original condition within 30 days of delivery for a full refund.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to follow your package's journey.
Are your products sustainably sourced?
At welove, we prioritize eco-friendly materials and ethical manufacturing. Many of our textiles are Oeko-Tex certified and our wood products are sourced from managed forests.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.